HAPPY HOLIDAYS!
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on orders over $25.

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shipping & returns policy.

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Need Help? Call us at 800-332-5397 m-f 10a-4p

 

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Holiday Info 2017

Holiday RETURNS:

Our return policy is extended thru January 31st 2018 for all items purchased during the holiday season (11/20-12/26 2017).

Returns / Exchanges will be accepted thru 1/31/2017.

Except for damaged or mis-shipped items, you are responsible for return shipping. If you received free shipping on your order, we will deduct our shipping cost from your refund.

Items should be returned to PO Box 130, East Northport, NY 11731 - Please put a note in with returns and reference your original order #. 
Thank you.


HOURS of Operation

We are open Mon-Fri 10a-5p 

Closed: 12/24-12/26

Open : 12/27, 12/28, 12/29 10am until 1pm

Closed: 1/1

We will resume normal business hours on Tuesday January 2nd, 2018

 

SHIPPING:  


We cannot be responsible nor guarantee shipment arrival dates beyond refunding the amount you paid for shipping.

 

If you are unsure - please call us at 800-332-5397


>>>>> IMPORTANT SHIPPING CUTOFF DATES & TIMES! <<<<<<

 

OUR CUTOFF TIME IS 1pm EASTERN TIME EACH WEEK DAY (4 pm for UPS)

United States: (to arrive before Christmas)

Our Standard (free) shipping service is usually first class mail:  

After FRIDAY 12/15 at 1PM: STANDARD FREE SHIPPING MAY NOT ARRIVE IN TIME FOR CHRISTMAS (domestic)

Please choose priority mail for fastest delivery.
 

Priority Mail: Cutoff is Thursday December 21st at 2pm (Eastern) This is last possible day to ship priority and have it arrive before Christmas. (domestic only)

After December 21nd, Please choose USPS 'Priority Express' Mail (or use UPS Air Services) for arrival before Christmas.



If you are cutting it real close, please call us and we will make every effort to get your items to you in time.

Our Recommended USPS (Post Office) Shipping Deadlines This Holiday Season

(ALL Dates are for orders placed before 1pm Eastern Time)

We cannot be responsible nor guarantee shipment arrival dates beyond refunding the amount you paid for shipping.

 

Holiday Dates for Domestic (US) Mail

Calculated for December 25, 2017.

Domestic Mail Class/Product

Date

First-Class Mail® Service (Our STANDARD SHIPPING)

Dec. 15

Priority Mail® Service

Dec. 21

Priority Express Mail® Service*

Dec. 23

Parcel Post® Service

Dec. 10

* Some Express Mail destinations may need more time, if you live in a rural area for example.

 

Holiday Dates for International Mail

Calculated for December 25, 2017.

Destination Global Express Guaranteed® Service * Priority Mail Express International™ Service Priority Mail International® Service First-Class Mail International®
Service
Africa Dec. 17 Dec. 10 Dec. 2 Dec. 2
Asia / Pacific Rim Dec. 16 Dec. 14 Dec. 9 Dec. 9
Australia / New Zealand Dec. 16 Dec. 14 Dec. 9 Dec. 9
Canada Dec. 19 Dec. 16 Dec. 12 Dec. 9
Caribbean Dec. 18 Dec. 14 Dec. 12 Dec. 9
Central & South America Dec. 18 Dec. 10 Dec. 2 Dec. 2
Mexico Dec. 18 Dec. 14 Dec. 11 Dec. 9
Europe Dec. 18 Dec. 14 Dec. 12 Dec. 9
Middle East Dec. 16 Dec. 14 Dec. 12 Dec. 9


 

* USPS® Notes:

  1. Cutoff date does not take into account time needed for customs clearance.
  2. Should allocate extra transit day(s) for delivery outside major cities.
  3. Last date to ship to Afghanistan is December 18. Last date to ship to Iraq is December 17.
  4. Military Mail apo/fpo : last date is 12/10 for most destinations.


UPS GROUND, 2 DAY and OVERNIGHT SERVICE IS ALSO AVAILABLE.

We cannot be responsible nor guarantee shipment arrival dates beyond refunding the amount you paid for shipping.